Redwan Hyredin Sherif

Operation Manager
December 29, 1989

About Candidate



Business Administration and Information System (BAIS) 2011
Bachelor Degree

My major field was Business Administration

Work & Experience

Operation Manager 01/12/2022 - Uptodate
Awkash Trading Plc

• Responsible for planning, organizing, and directing the manufacturing functions of the Plastic floor mat plant. • Directs the overall manufacturing effort of the organization through the coordination and management of manufacturing, quality assurance, purchasing, and continuous improvement. • Direct the overall manufacturing effort of the organization with the coordination of all departments that directly affect manufacturing in order to maintain operational efficiency. • Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required. • Carries out supervisory responsibilities in accordance with company policies. • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems • Responsible for the strategy and long-term planning of the manufacturing operations to ensure continued success in meeting customer expectations. • Direct and plan the operational efforts of the manufacturing departments to ensure compliance with company policies and practices in areas such as safety, TS, ISO as well as any necessary regulatory compliance. • Work with sales and materials planning groups to ensure customer satisfaction relative to delivery schedules and commitments. • Develop plans and strategies for ensuring the efficient use of materials, machines and human resources. • Facilitate the company’s annual procurement plan in coordination with the Finance and General Manager. • Review production costs and product quality and modify production and inventory control programs to maintain and enhance profitable operation of division. • Benchmark operations of competing organizations and devise plans to incorporate appropriate technologies, processes and procedures to improve the business.

Customer Relation Manager 01/09/2019 - 09/11/2022
Trans Ethiopia Plc

• Prepare and manage Transit and Transport contract between the company and customers. • Day to Day gather information about transportation readiness from freight and engineering service which is placed in Djibouti. • Lead the effective execution of logistics and fleet management operations. • Oversee the application of service standard and service delivery charter in the entire logistics and fleet management services. • Interact with customers, identify, and analyze their on-going service needs and provide appropriate product and services to meet their expectation. • Oversee the customer experience; service standard and service deliver charter for logistics customers. • Enable the logistics operation by supporting the execution of the logistics customer interaction and servicing. • Plan of live transport operations to customer/ deadlines utilizing the companies routing, scheduling, and transport execution tools. • Maintain full and accurate customer records and electronic and paper files with adequate backup, as required by the company and regulation. • Ensure timely and efficient movement of customer cargo according to orders and schedules. • Check the loading and unloading status of shipment and provide real time information to the customers. • Make sure the trucks received from fleet management unit are used appropriately and as per company standard and internal usage right agreement entered with fleet management unit.

Customer Service Expert Trans Ethiopia Plc - 06/03/2017

• Maintain productive and professional relationships with assigned customer accounts. • Mobilize the transport service partners when the need arises. • To prepare and manage main and sub transport contract between the company and customers who need our service. • Collecting transport documents from our branch offices and transport partners, review correctness of the documents then deliver to finance department for invoice. • Make sure the trucks received from the Sub-transport are used appropriately and as per company standard and contractual agreement entered with the sub-transport. • Establish and develop strong working relationships with partners to ensure that the quality of service provision is consistently managed and challenged to meet agreed service level agreements. • To give full information for customers about Freight, Custom Clearing and Port handling that the company renders. • Follow-ups everyday Transport and Transit operations of the organization from Djibouti. • Conduct customer satisfaction survey every year to know how much the customer satisfied with the organizations service. • Facilitate a payment for partners for the service they provided. • In order to support the collection of cash from transport service that the organization give prepare invoice summary for every transport agreement and transfer for the finance department on time.

Customer Service Officer and Branch Manager 05/08/2013 - 28/02/2017
Kifiya Financial Technology Plc

• Develop plans to improve the performance of the center team. • Implements effective co-ordination between staffs and customers to carry out all the activities in smooth manner. • Promotes the service culture through coaching, guidance, and staff motivation. • Responsible for operation of the center and report any issue that affects operation proactively for example system stuck, power problem, (PC, Printer, power plug, UPS, server etc.) • Authorize session and let the operation begin. • Make sure all center staffs give proper customer service and where necessary arranges for an ongoing training on the same. • Checks all incoming mails whether addressed by name or designation, except those marked ‘Personal’ and/or “Confidential” and communicate to staff members when necessary. • Responsible for attaining established Service Level Agreement (SLAs). • Check and Approve reconciliation report then prepare and send periodic report. • Make sure cash and/or cheque deposit in Kifiya central account and deposit slip agree with cash release statement daily. • Make sure deposit slip is sent to the regional finance department during a fixed period of time. • Regarding to Financial related matters, directly reports to regional senior accountant. • Responsible to closely overlook and follow up the collection process and flow of cash in the service delivery centers. • Overlook the hand over and takeover of cash collected between the Customer Service Officer (CSO) and Custodian Reconciliation Officer (CRO). • Ensure the cash on hand at the end of day is safely kept in the cash safe box. • Closely follow up the cash threshold level and order senior CSO to make deposit when threshold deposit order comes from UBS head office finance. • Have regular meetings among staff at least once in a week to discuss on center activities. • Take disciplinary action as per the laid down procedure.

Trade Inspection and Control Officer 11/06/2012 - 31/07/2013
Trade and Industry development Office

• Ensuring the business entity in the woreda to work in the legal manner put forwarded by the government. • Investigate and take Disciplinary measure of inappropriate and wrongdoing of businesses organizations with in the assigned woreda. • Plan and prepare annual reports based on Balance Score Card (BSC) at the start of the fiscal period. • Register and assist the front desk personnel of business license and the like. • Regularly communicate with concerned clients to meet the woreda’s goal. • Regularly update the data and ensure all supporting documents are filled properly.


excellent oral and written communication
knowledge of logistics and transportation
Customer oriented
high organizational skills and target (result and detail orientated)
interdependent and team player
problem solving
high integrity and emotional stability