Customer Handling Officer

Job Description

Plays a critical role in fostering a welcoming, respectful, and reliable customer service environment that reflects OVID’s values and commitment to excellence.

Duties & Responsibilities

• Greet and receive clients and visitors in a friendly, respectful, and professional manner.
• Serve as a first contact point for all customer queries, issues, and complaints.
• Log customer complaints, inquiries, and service requests in the designated case tracking system or logbook.
• Forward unresolved issues to the appropriate department or supervisor, ensuring follow-up on status.
• Ensure all customer interactions are handled with hospitality, empathy, and professionalism.
• Maintain accurate records of customer engagements, including responses provided and follow-up requirements.
• Assist clients in understanding documentation requirements, service timelines, and project-related updates
• Escalate sensitive or high-priority issues to the Senior Officer or Manager immediately.
• Provide regular updates to customers regarding the status of their requests or complaints.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communication, or related field.
• Minimum of 3 years of experience in customer service, front desk, or client-facing roles.
• Experience in real estate, hospitality, or service industry is preferred

How To Apply

Interested and qualified applicants may apply through the link provided . https://forms.gle/LEYjJG3DGhFPf6Fy9

Note : Don’t Forget to Merge all the Necessary Files in one PDF Format