Customer Experience Associate
Job Description
The Customer Experience Associate will deliver exceptional customer service, represent the voice of the customer, and ensure a positive experience across the customer journey. This role requires strong communication skills and effective use of tools and resources.
Duties And Responsibilities
• Conduct customer surveys accurately using designated tools and methodologies.
• Welcome and engage customers with a friendly, professional demeanor, actively listening to gather precise data.
• Translate survey questions and responses as needed
• Accurately enter, update, and securely manage survey data both online and offline, ensuring data integrity.
• Participate actively in team meetings, providing clear and timely updates on daily activities and progress.
• Record and forward customer complaints to appropriate teams.
• Maintain strict confidentiality and data security protocols to protect customer information.
• Provide constructive feedback on survey tools, processes, and customer engagement techniques to enhance effectiveness.
• Perform additional tasks and responsibilities as assigned to support the overall team and company objectives.
• Adhere to company policies and standards
Requirement
• Bachelor’s degree in Sales, Marketing, Management, or related fields
• No prior experience required
• Excellent communication skills in Afan Oromo, Tigrigna, or other local languages, in addition to Amharic, are preferable
• Proficiency in Microsoft Office and computer system
How To Apply
Please title your application with the subject line: – “Customer Experience Associate”
Only candidates meeting the required qualifications are invited to send their applications (Cover Letter) including a detailed CV to
